Expression of acceptance by you over the telephone, by email, or by signing, scanning and sending the Quote with your signature to our address by post or email, forms the starting point of this Agreement. A deposit may be required to secure your purchase. 

You are 18 years of age or over; and you are a registered property owner and/or have been authorised by all registered owners to enter into this Agreement; and you have read, accept and acknowledge the provisions of this Agreement. 

• Payments under this Agreement can be made by cash, debit card, credit card or direct deposit. 

• You must pay the required deposit as you accept this offer. 

• You must pay Solar Bridge the balance prior to, or on, the day of installation. 

• If an amount payable under this Agreement is not paid when due, Solar Bridge may charge Interest on the overdue amount, calculated at the Reserve Bank of Australia cash rate plus 2%, from the due date until paid, together with any reasonable costs Solar Bridge incurs in recovering the overdue amount (including reasonable admin and legal costs). 

• Where an outstanding amount remains unpaid for 10 days or more, Solar Bridge may suspend further callouts for maintenance, warranty, service and repairs until the outstanding amount is paid in full, without affecting your rights under the Australian Consumer Law. 

• Solar Bridge will refund all money paid under this Agreement if it ends, before the system is installed at your premises, for any of the following reasons: (a) you terminate within 10 Business Days of accepting this Agreement (Cooling-Off Right); (b) Solar Bridge fails to Supply the system or reach Completion within 4 weeks of the estimated installation date referred to in the Pricing section, unless the delay is due to Premises conditions or other factors beyond Solar Bridge’s control that were disclosed to you; (c) Solar Bridge issues a price increase notice and you choose to end this Agreement instead of accepting the increase; or (d) your power distributor refuses the grid connection application (an administration charge of up to $150 may apply in this case, reflecting reasonable costs incurred). 

• You may otherwise terminate this Agreement at any time by giving 5 Business Days’ written notice; in that case you are only required to pay for Work completed prior to termination. 

• Where this Agreement is terminated other than for the reasons in clause 6(a), a Cancellation Fee may apply, representing Solar Bridge’s genuine, reasonable direct loss as a result of the termination. 

Solar Bridge will apply for grid connection approval on your behalf as soon as we receive the required information from you and the installer(s). This Agreement is subject to grid connection approval being granted. The committed installation target date may change due to delays in approvals beyond Solar Bridge’s control. 

Solar Bridge will make best efforts to ensure your system is delivered and installed by the estimated installation date. This date is an estimate; if Solar Bridge considers it will not meet this date, we will notify you and provide a revised date. Your termination and refund rights under clause 6(b) apply if Solar Bridge fails to Supply or reach Completion within 4 weeks of the estimated date, other than where the delay is due to matters beyond Solar Bridge’s control (including delays relating to reconfiguration or change of your meter to a net/solar meter). 

• You warrant that the building or location at the installation address is safe, free from defects (including asbestos-free) and fit for the purpose of installing the system. 

• Solar Bridge is not responsible for damage to the system or your building caused by a defect or deficiency in your building, or for diminished or inadequate performance resulting from brittle roof tiles, oxidised metal roofing or meter boxes, or inadequate roof supports. You must remedy any such defects before installation proceeds. 

Solar Bridge contracts a Clean Energy Council accredited, independent licensed electrician (“Installer”) to install your system, and will provide you with details of your Installer prior to the commencement of work upon request. Installation will be carried out in accordance with all applicable Australian Standards and the Code. 

Title in the system passes to you on the earlier of Installation at the Premises or payment in full of the Contract Price. Risk in the system passes to you on Supply and/or Installation, as applicable. 

• Where reasonable inspection has not identified any defect in the goods, liability for breach of any condition or warranty implied by the Australian Consumer Law is limited (as permitted by law) to, at Solar Bridge’s election: replacement of the goods or supply of equivalent goods, or repair of the goods. 

• Solar Bridge offers a system/installation workmanship warranty of 5 years (or as otherwise stated in the Pricing section); solar component manufacturers’ warranties apply separately per their own terms. 

• This warranty does not apply where: the system has been modified by anyone other than Solar Bridge without prior written consent; the system has been installed or altered by anyone other than a Clean Energy Council accredited independent licensed electrician; or an outstanding amount has remained unpaid for 10 days or more. 

• These warranties do not exclude, restrict or modify your consumer guarantees under the Australian Consumer Law, which continue to apply in addition to the warranties in this Agreement. Other guarantees and warranties may not cover labour, travel or delivery costs arising from a claim; Solar Bridge will notify you in advance if such costs apply and the amount payable. 

• During the Warranty Period, Solar Bridge will provide reasonable assistance with any guarantee or warranty claim against the manufacturer, including acting as your liaison with the manufacturer

• You assign to Solar Bridge all rights to create Small-scale Technology Certificates (STCs) arising from the system, and authorise Solar Bridge to create, apply for and retain the STCs and any financial benefit attributable to them. 

• You acknowledge the installation portion of the price has been calculated on the basis that the STCs will be approved by the Clean Energy Regulator. If the STCs are not, or will not be, available to Solar Bridge as anticipated, or you decline to sign the required STC assignment paperwork, you agree to pay an additional amount reflecting the value of the STC benefit that is not or will not be available. 

• You can make a complaint relating to the system, its installation or this Agreement by calling Solar Bridge on the phone number in this Quote, or by written notice by post or email. 

• Solar Bridge will acknowledge your complaint promptly, log it, and provide a response within 15 Business Days, and a final response within 25 Business Days (unless we agree an extension with you). 

• If you are not satisfied with our response, you may access an external dispute resolution scheme, escalate to the Code Administrator (Clean Energy Council), or escalate to your state or territory Fair Trading Body or Consumer Affairs office. 

Neither party is liable for delay or failure to perform its obligations to the extent caused by a Force Majeure Event (an event beyond that party’s reasonable control, such as natural disaster, pandemic, war or civil unrest). Solar Bridge will notify you within 10 Business Days of becoming aware of a Force Majeure Event affecting this Agreement. 

This Agreement is governed by the laws of the State or Territory in which the Premises is located, and each party submits to the non-exclusive jurisdiction of the courts of that State or Territory

• I have received and understood the information relating to operation, responsibilities, limitations, performance estimates and expected life of the system. 

• I understand this installation may affect my existing energy supply arrangements and it is my responsibility to confirm any pricing changes with my Energy Supplier. 

• I acknowledge this Agreement does not require me to purchase energy or services from another supplier, except as permitted by law. 

• I acknowledge and assign STC rights to Solar Bridge Pty Ltd as set out in clause 14.